// Copyright Amazon.com, Inc. or its affiliates. All Rights Reserved.
// SPDX-License-Identifier: Apache-2.0

// snippet-start:[connect.javascript.getMetricData]
/* 
This code uses callbacks to handle asynchronous function responses.
It currently demonstrates using an async-await pattern. 
AWS supports both the async-await and promises patterns.
For more information, see the following: 
https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Statements/async_function
https://developer.mozilla.org/en-US/docs/Web/JavaScript/Guide/Using_promises
https://docs.aws.amazon.com/sdk-for-javascript/v2/developer-guide/calling-services-asynchronously.html
https://docs.aws.amazon.com/lambda/latest/dg/nodejs-prog-model-handler.html 
*/
const aws = require("aws-sdk");
const connect = new aws.Connect();

const params = {
  InstanceId: "Provide your connect instance id",
  EndTime: 1571184000, // enter a new end time
  StartTime: 1571153400, // enter a new start time
  Filters: {
    Queues: ["Provide your connect instance queue id"],
    Channels: ["VOICE"],
  },
  HistoricalMetrics: [
    {
      Name: "AFTER_CONTACT_WORK_TIME",
      Unit: "SECONDS",
      Statistic: "AVG",
    },
    {
      Name: "CONTACTS_QUEUED",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "CONTACTS_HANDLED",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "HANDLE_TIME",
      Unit: "SECONDS",
      Statistic: "AVG",
    },
    {
      Name: "CONTACTS_TRANSFERRED_OUT",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "CONTACTS_MISSED",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "OCCUPANCY",
      Unit: "PERCENT",
      Statistic: "AVG",
    },
    {
      Name: "QUEUED_TIME",
      Unit: "SECONDS",
      Statistic: "MAX",
    },
    {
      Name: "HOLD_TIME",
      Unit: "SECONDS",
      Statistic: "AVG",
    },
    {
      Name: "SERVICE_LEVEL",
      Threshold: {
        Comparison: "LT",
        ThresholdValue: 60.0,
      },
      Unit: "PERCENT",
      Statistic: "AVG",
    },
    {
      Name: "SERVICE_LEVEL",
      Threshold: {
        Comparison: "LT",
        ThresholdValue: 120.0,
      },
      Unit: "PERCENT",
      Statistic: "AVG",
    },
    {
      Name: "SERVICE_LEVEL",
      Threshold: {
        Comparison: "LT",
        ThresholdValue: 30.0,
      },
      Unit: "PERCENT",
      Statistic: "AVG",
    },
    {
      Name: "CONTACTS_ABANDONED",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "CONTACTS_CONSULTED",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "CONTACTS_AGENT_HUNG_UP_FIRST",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "CONTACTS_HANDLED_INCOMING",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "CONTACTS_HANDLED_OUTBOUND",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "CONTACTS_HOLD_ABANDONS",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "CONTACTS_TRANSFERRED_IN",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "CONTACTS_TRANSFERRED_IN_FROM_QUEUE",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "CALLBACK_CONTACTS_HANDLED",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "API_CONTACTS_HANDLED",
      Unit: "COUNT",
      Statistic: "SUM",
    },
    {
      Name: "ABANDON_TIME",
      Unit: "SECONDS",
      Statistic: "AVG",
    },
    {
      Name: "QUEUE_ANSWER_TIME",
      Unit: "SECONDS",
      Statistic: "AVG",
    },
    {
      Name: "INTERACTION_TIME",
      Unit: "SECONDS",
      Statistic: "AVG",
    },
    {
      Name: "INTERACTION_AND_HOLD_TIME",
      Unit: "SECONDS",
      Statistic: "AVG",
    },
  ],
};

exports.handler = async (event) => {
  const result = await connect
    .getMetricData(params, function (err, data) {
      if (err) {
        console.log(err, err.stack);
      } else {
        console.log(data);
      }
    })
    .promise();

  var metrics = result.MetricResults;
  console.log(metrics[0].Collections);
};
// snippet-end:[connect.javascript.getMetricData]